Term and Condition

This Terms and Conditions outlines the user policy of USA Web Genius, its services, and liabilities involving the use of our services and products. By registering for any of our services, you agree that you have read and accepted all the terms and conditions outlined in this document.

Coverage & Scope

This Terms of Use covers the treatment of use of services and products by USA Web Genius and/or a website owned and operated by USA Web Genius. This document does not apply to companies that USA Web Genius has no ownership of or does not control, or of persons that are not under the employment and management of USA Web Genius, including any third-party service and/or product providers bound by contract and any third-party websites to which USA Web Genius website links.

Filing a Complaint

If you need to file a complaint, USA Web Genius will try to reach a mutually acceptable solution if you are unsatisfied with any of our services. Please write to us before launching a formal request. Only file complaints if we are unable to reach a mutually satisfactory solution.

Eligibility for Refund

We handle every project professionally to ensure the client receives what was promised according to the terms and conditions of the proposal. Refund claims will be considered as per the following schedule after going through the dispute resolution process.

Application Programming: We will offer a full refund if the project has not been initiated. For projects without an agreement or a Terms of Use document, a partial refund may be offered at the discretion of the service provider if the project is not completed as specified.

Dedicated Hiring: We offer a full refund if there is a delay in starting the project. A proportionate refund will be provided if the client cancels the project. No refund will be given for days worked, but discounts can be negotiated for incomplete work.

Applicability of the Delivery Policy

The delivery policy is void if payments are not made on time. Timely communication and completeness of information are crucial for the project's success. USA Web Genius will not be responsible for delays or failures caused by miscommunication or lack of information from the client. Compensation will only be provided for delays unless a special agreement with a penalty clause is in place.

Limitation of Liability

USA Web Genius’s liability is limited to the value of the incomplete portion of the project. We are not responsible for losses due to services delivered or delayed. Refunds will be processed only if the client cancels the project and communicates the cancellation in writing.

Processing of Refunds

Refunds will be processed within 5 business days of the cancellation date. The refund will be issued using the original payment method.